1. What We Collect

a. Personal Information

  • Name, email, phone number, business name, job title, and account info.
  • Communications via web forms, WhatsApp, and integrated CRMs.
  • Contact data imported by you (for CRM and lead automation).

b. Technical & Behavioral Data

  • IP address, browser/device type, region.
  • Clickstream data, workflow triggers, chatbot interactions.
  • Usage metrics for CRM and automation tools.

c. Third-Party Data

We collect data from integrations (e.g., HubSpot, Bitrix24, WhatsApp, Eleven Labs, Twilio) for the sole purpose of delivering automation and AI services.

2. How We Use Your Data

We use data to:

  • Power CRM workflows, AI automation, and lead scoring tools.
  • Improve personalization and feature performance.
  • Communicate updates, support, and promotions (optional opt-in).
  • Secure our platform and detect abuse.

3. AI & Machine Learning

We may use aggregated, anonymized data (never identifiable user data) to improve model performance, train custom features, or refine workflows.

We do not use customer-specific data to train shared or public-facing AI models.

4. Legal Basis for Processing (GDPR/CCPA)

We process your data based on:

  • Your explicit consent (e.g., signup forms).
  • Legitimate interest in providing requested services.
  • Contractual necessity (e.g., subscription usage).
  • Legal compliance, where required.

If you’re in the EU, UK, or California, you have specific rights, including:

  • Access, correction, and deletion of your data.
  • Data portability requests.
  • Objection to automated decision-making (upon request).
  • The right to lodge a complaint with a supervisory authority.

Email: info@conmindtech.com to exercise these rights.

5. Data Sharing

We never sell your data.

We only share with:

  • Verified subprocessors under strict data agreements.
  • Legal authorities if required by law.

6. Security

We use encryption, access control, and secure APIs to protect your data. We follow global security standards for SaaS and data platforms.

7. International Transfers

Your data may be transferred to or processed in other jurisdictions (e.g., the US, EU, Nigeria) in accordance with applicable data protection laws.

8. Cookies & Tracking

We use cookies and analytics to improve experience and usage tracking. You can manage cookie preferences via browser or opt-out banners.

9. Changes to This Policy

We may update this policy for legal or operational reasons. Material changes will be emailed or shown via dashboard.

10. Contact

Email: info@conmindtech.com

Website: https://conmindtech.com